Must-Have
Minimum 5 mandate details are mandate with two or 3 liners
- Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
- Nexthink Integration experience with AD, SSO, Jira / ServiceNow, Amplify, Chatbot, etc.
- Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience.
- Proficient in NQL.
- Ability to collect, analyze and interpret data from Nexthink.
- Perform baseline of end user device & Application KPI's with client
- Finalize the thresholds against each KPI and execute SLA document
- Generates Tool based reports - Weekly, Monthly & Quarterly as agreed
- Work with other technical teams to drive implementation of improvement activities
- Ability to present Nexthink findings and Value Add to customers on a periodic basis.
- Proficient in Windows PowerShell Scripting with a minimum L2 level
- Experience with automating tasks and processes using PowerShell including working with AD and windows components.
- Strong Windows knowledge.
- Ability to identify and implement process improvements.
- Effective communication & collaboration skills to work with technical and non-technical stakeholders.
Good-to-Have
Minimum 2 mandate details are mandate with two or 3 liners
Experience in Desktop SupportExperience in Intune, ADExperience in Application MonitoringExperience in Azure CloudExperience in PowershellExperience in JiraFamiliarity with data visualization tools (e.g., Tableau, Power BI).Exp Range : 4 TO 8
Location : Bangalore