ECC Support Engineer.

ECC Support Engineer

About Us :

We are a leading global hedge fund, recognized for our innovative strategies and advanced technology. Our success is driven by precision, agility, and a commitment to operational excellence. At the intersection of finance and technology, we leverage world-class infrastructure to support our trading and investment activities.

The Opportunity :

We are looking for a talented Support Engineer to join our Enterprise Command Center (ECC), the nerve center of our production infrastructure. In this hands-on role, you will play a critical part in ensuring the stability and reliability of the systems that underpin our global trading operations. You will work alongside a high-performing team, respond to incidents, and help drive continuous improvement in our infrastructure operations. This is an excellent opportunity to work at the heart of a global financial technology, solve complex technical challenges, and make a direct impact on the firm’s success.

What You’ll Do :

Infrastructure Monitoring :

Continuously monitor the health and performance of production systems, proactively identifying and escalating issues to minimize downtime.

Incident Response :

Respond to infrastructure incidents and outages, troubleshoot problems, and work with cross-functional teams to ensure rapid resolution and minimal disruption to trading and investment activities.

Operational Support :

Fulfill service requests and operational tasks across a range of platforms, including networks, Linux and Windows servers, storage, databases, and monitoring tools. Manage Hardware break-fix.

Documentation :

Maintain detailed runbooks, incident records, and knowledge base articles to ensure consistent and effective incident management and operational processes.

Collaboration :

Work closely with engineering, production assurance, and other technology teams to share information, escalate issues, and drive improvements in system stability and performance.

Continuous Improvement :

Identify opportunities to enhance processes, tools, and workflows, contributing ideas to improve efficiency, automation, and service quality.

What We’re Looking For :

Technical Skills :

Solid understanding of IT infrastructure, including networks, Linux and Windows operating systems, and monitoring tools. Experience in a production support or operations role is highly desirable.

Problem Solving :

Strong troubleshooting skills and the ability to resolve complex technical issues under pressure.

Attention to Detail :

Thorough, organized, and committed to maintaining high standards in incident response, operational processes, and communication.

Collaboration and Ownership :

Excellent interpersonal skills and the ability to work effectively as part of a global team. Operate as an owner of the infrastructure and assure resolution of issues to the end.

Communication :

Clear and concise communication skills, both written and verbal, with the ability to document incidents and procedures accurately.

Adaptability :

Ability to prioritize tasks and adapt to changing priorities in a fast-paced, high-stakes environment.

Education :

Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Bonus Points :

1. Experience in financial services or other high-availability environments

2. Familiarity with ITSM tools and incident management best practices

3. Ability to automate and code.