Customer Care Executive Trainer / CM

Job Description

Job Title :  Customer Care Executive Trainer / CM

Job Summary :

We are seeking a dynamic and engaging Soft Skills / Employability Trainer to deliver interactive training sessions focused on communication, teamwork, problem-solving, time management, and other essential workplace competencies. The ideal candidate will be passionate about learner development, skilled in modern training methodologies, and able to adapt content to suit various industry and project requirements.

Key Responsibilities

Training Delivery

Conduct engaging and interactive sessions on communication, teamwork, leadership, problem-solving, time management, workplace etiquette, and related topics.

Facilitate both classroom and virtual training sessions using modern techniques such as role plays, simulations, group activities, and case studies .

Adapt training modules to align with client or project-specific requirements.

Curriculum Design & Development

Contribute to the design, development, and customization of soft skills and employability training modules .

Integrate behavioral and professional competencies aligned with target job roles or industries.

Create training materials, lesson plans, and supporting resources.

Assessment & Evaluation

Conduct pre- and post-training assessments to evaluate learner progress.

Maintain detailed records of attendance, assessments, and evaluation results.

Provide individual feedback and suggest improvement areas for learners.

Coordination & Reporting

Coordinate with project managers, placement officers, and technical trainers for integrated student development.

Prepare and submit weekly and monthly training reports .

Support placement or project activities through skill enhancement initiatives.

Continuous Improvement

Stay abreast of industry trends , evolving job market requirements, and new soft skills development techniques.

Recommend and implement improvements in training delivery, methodology, and learner engagement .

Requirements

Educational Qualification

Bachelor’s degree in Arts, Education, Psychology, Business Administration, or any related field .

A certification in Train-the-Trainer (TTT) , Behavioral Training , or Soft Skills Facilitation will be an advantage.

Experience

2–6 years of experience in soft skills, communication, or employability training.

Experience working with students, entry-level professionals, or vocational training programs preferred.

Exposure to corporate or skill development projects (NSDC, CSR, or similar) is an added advantage.

Skills & Competencies

Strong command of English communication (spoken & written) .

Excellent presentation, facilitation, and interpersonal skills .

Proficiency in MS Office tools and familiarity with online training platforms (Zoom, MS Teams, Google Meet, LMS tools, etc.).

Ability to engage and motivate learners of diverse backgrounds.

Strong organizational and reporting abilities.

Contact Details - 7004079775

Email - alina.a@2coms.com

Alina Alim

Benefits

Benefits

Be a part of a mission-driven organization impacting youth careers.

Growth-oriented work culture with learning opportunities.

Performance-based incentives and recognition.

Requirements

Job Title : Customer Care Executive Trainer / CM Job Summary : We are seeking a dynamic and engaging Soft Skills / Employability Trainer to deliver interactive training sessions focused on communication, teamwork, problem-solving, time management, and other essential workplace competencies. The ideal candidate will be passionate about learner development, skilled in modern training methodologies, and able to adapt content to suit various industry and project requirements. Key Responsibilities Training Delivery Conduct engaging and interactive sessions on communication, teamwork, leadership, problem-solving, time management, workplace etiquette, and related topics. Facilitate both classroom and virtual training sessions using modern techniques such as role plays, simulations, group activities, and case studies. Adapt training modules to align with client or project-specific requirements. Curriculum Design & Development Contribute to the design, development, and customization of soft skills and employability training modules. Integrate behavioral and professional competencies aligned with target job roles or industries. Create training materials, lesson plans, and supporting resources. Assessment & Evaluation Conduct pre- and post-training assessments to evaluate learner progress. Maintain detailed records of attendance, assessments, and evaluation results. Provide individual feedback and suggest improvement areas for learners. Coordination & Reporting Coordinate with project managers, placement officers, and technical trainers for integrated student development. Prepare and submit weekly and monthly training reports. Support placement or project activities through skill enhancement initiatives. Continuous Improvement Stay abreast of industry trends, evolving job market requirements, and new soft skills development techniques. Recommend and implement improvements in training delivery, methodology, and learner engagement. Requirements Educational Qualification Bachelor’s degree in Arts, Education, Psychology, Business Administration, or any related field. A certification in Train-the-Trainer (TTT), Behavioral Training, or Soft Skills Facilitation will be an advantage. Experience 2–6 years of experience in soft skills, communication, or employability training. Experience working with students, entry-level professionals, or vocational training programs preferred. Exposure to corporate or skill development projects (NSDC, CSR, or similar) is an added advantage. Skills & Competencies Strong command of English communication (spoken & written). Excellent presentation, facilitation, and interpersonal skills. Proficiency in MS Office tools and familiarity with online training platforms (Zoom, MS Teams, Google Meet, LMS tools, etc.). Ability to engage and motivate learners of diverse backgrounds. Strong organizational and reporting abilities.