BPO / Chat process

We are seeking a dedicated professional for a BPO Chat Process role . This position is ideal for individuals with excellent written communication skills who are passionate about providing outstanding customer support and resolving inquiries efficiently through chat.

Roles and Responsibilities

• Engage with customers via live chat to address inquiries, provide information, and resolve issues effectively.
• Maintain a high level of professionalism and customer satisfaction throughout all interactions.
• Accurately document customer interactions, details, and resolutions in the system.
• Adhere to established chat protocols, company guidelines, and quality standards.
• Collaborate with team members and escalate complex issues to appropriate departments when necessary.
• Continuously learn and stay updated on product knowledge, service offerings, and process changes.
• Manage multiple chat conversations simultaneously while ensuring timely and accurate responses.

Skills Required

Skills Required

Communication Skills, Typing Skills, Problem-solving, Live Chat, Customer Satisfaction, Bpo Operations