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In-Room Dining Service Associate

In-Room Dining Service Associate

Hyatt Regency ChennaiChennai, Republic Of India, IN
7 days ago
Job description

About the Company

The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest experience. The ideal candidate possesses excellent communication skills, a strong attention to detail, and a passion for hospitality.

About the Role

The Room Service Order Taker is responsible for providing exceptional service to guests through in-room dining requests.

Responsibilities

  • Take Orders Accurately : Answer incoming room service calls (and / or handle digital / online orders) promptly and professionally, clearly documenting guest requests including menu items, dietary restrictions, allergies, and special instructions.
  • Provide Menu Guidance : Offer recommendations, explain menu items, and suggest pairings to enhance the guest dining experience.
  • Manage Special Requests : Accommodate dietary needs (e.G., vegetarian, gluten-free, halal), allergies, and customizations with precision and care.
  • Process Payments : Collect payment information (credit card, room charge, etc.) securely and confirm billing details with guests.
  • Coordinate with Kitchen & Delivery Teams : Relay orders accurately and in a timely manner to the kitchen and room service attendants;

confirm order readinessand delivery timing.

  • Maintain Order Tracking System : Log all orders in the property management system (PMS) or room service software, ensuring real-time updates and accuracy.
  • Handle Guest Inquiries & Complaints : Resolve minor issues promptly and escalate concerns to supervisors when necessary, ensuring guest satisfaction.
  • Maintain Cleanliness & Organization : Keep the order-taking station clean, stocked with menus, pens, and supplies;

    • ensure confidentiality of guest information.

  • Follow Safety & Compliance Protocols : Adhere to food safety standards, sanitation guidelines, and hotel policies regarding guest privacy and security.
  • Support Team Operations : Assist with inventory checks, restocking supplies, and other duties as assigned by management.

    • Qualifications

  • High school diploma or equivalent;

    • hospitality or food service training preferred.

  • 2+ year of experience in customer service, food & beverage, or hotel operations (room service experience preferred).
  • Excellent verbal and written communication skills in English;

    • proficiency in additional languages is a plus.

  • Strong listening and multitasking abilities with a keen eye for detail.
  • Proficient in using hotel PMS, point-of-sale (POS) systems, and phone systems.
  • Calm, patient, and professional demeanor under pressure.
  • Ability to work flexible hours, including weekends, holidays, evenings, and early mornings.
  • Knowledge of basic food terminology, dietary restrictions, and wine / beer pairings is advantageous.

    • Required Skills

  • Excellent communication skills
  • Attention to detail
  • Ability to multitask

    • Preferred Skills

  • Proficiency in additional languages
  • Knowledge of food terminology and dietary restrictions

    • Pay range and compensation package

  • Competitive hourly wage + tips (if applicable)
  • Employee discounts on hotel services and F&B
  • Health insurance
  • Career advancement opportunities within the hotel

    • Equal Opportunity Statement

    We are committed to diversity and inclusivity in our hiring practices.

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    Associate • Chennai, Republic Of India, IN