TraceLink - Enterprise Business Applications Developer II - ServiceNow / Workato Platform

About the job : Company overview :

TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making.

It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world.

Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Overview :

As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a developer with creative and operational skills in custom workflows, application integration, data mapping / transformation and workflow automation across ServiceNow & Workato iPaaS technology stacks.

As a developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals.

You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements.

In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups.

Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written / verbal communication skills.

Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company.

Responsibilities :

• Design, build and maintain complex custom workflows, sub-worflows, and integration hub configurations
• Design, build and maintain iPaaS API integrations focused on data mapping and transformation operations
• Provide ServiceNow and Workato iPaaS ongoing administration and operations ensuring availability, performance, security and quality objectives
• As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives
• Implement ITIL-based, industry best practice approaches
• Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required
• Drive for win-win solutions across multiple competing interests
• Perform SaaS platform upgrades, patches and security fixes as required
• Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices
• Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection

Qualifications :

Additional Requirements :

(ref : hirist.tech)