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Customer Care Executive
ConfidentialGurgaon / Gurugram, Hyderabad / Secunderabad, Telangana9 days ago
Job descriptionExcellent proficiency in spoken English with clear and effective communication skills. Proven experience as a Call Center Representative or in a similar customer service role. Strong active listening skills and ability to respond appropriately to customer needs. Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices is a plus. High school diploma or equivalent; additional certification in customer service is a plus.
Job Responsibilities :
- Manage a high volume of inbound customer calls in a timely and professional manner.
- Identify and assess customers' needs to ensure satisfaction.
- Provide accurate, valid, and complete information by using the right methods / tools.
- Handle customer inquiries, complaints, and issues with empathy and efficiency.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, process customer accounts, and file documents appropriately.
Required Candidate Profile :
Skills Required
Customer Service, Conflict Resolution
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Customer Care Executive • Gurgaon / Gurugram, Hyderabad / Secunderabad, Telangana