Manager, LTL Billing and Automation

Manager — LTL Freight Billing & Automation

Location : Remote (India)

Shift : Full-time | Strong overlap with U.S. Eastern Time

Experience : 7-12 years

Role Mission

Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.

What “Great” Looks Like

You’ve run LTL back-office / billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh / reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.

Key Impact Areas

1. Pre-Sales Solutioning

• Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
• Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.

2. Transition & Implementation

3. Delivery & Continuous Improvement

4. Client Success & Growth

Must-Have Expertise

LTL Domain Mastery

Technical Tools

Experience

Nice-to-Haves

KPIs You’ll Own

higher auto-rating hit rate via SMC³.

Qualifications

Why ARDEM

Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.