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Academic Councellor

Academic Councellor

TalentMark Academy Placement Departmentindore, India
2 days ago
Job description

Job Description

Academic Counsellor / Student Counsellor (On-Site) — Indore

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an

  • On-site
  • role open only to candidates based in
  • Indore
  • or willing to relocate to Indore.

Key responsibilities

  • Student counselling : Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
  • Demo management : Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
  • Admissions and fees : Handle fee discussions, invoicing / receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
  • Lead handling : Make outbound calls, respond to enquiries (calls / WhatsApp), qualify leads, and drive conversions.
  • Batch coordination : Inform students about new batches, share schedules, and maintain attendance / roster updates.
  • CRM and reporting : Update CRM / Google Sheets daily, track funnel metrics, and share MIS reports with management.
  • Service and retention : Address student queries, escalate issues, and ensure a smooth onboarding experience.
  • Front-desk support : Greet walk-ins, manage basic documentation, and coordinate with faculty / operations.

    • Must-have requirements

  • Location : Based in
  • Indore
  • or ready to relocate to Indore before joining.
  • Availability : Comfortable with 6-day academic schedules and peak-hour calling.
  • Communication : Clear, empathetic speaking skills with a student-first approach.

    • Qualifications

  • Bachelor’s degree preferred.
  • 1–3 years of experience in counselling / admissions / inside sales / telecalling. Strong freshers may apply.
  • Experience in educational institutes or training centers is an advantage.

    • Skills

  • Strong Hindi; working English proficiency.
  • Confident phone etiquette, objection handling, and follow-up discipline.
  • Basic MS Office / Google Sheets; familiarity with CRM and WhatsApp Business.
  • Organization, accuracy in fee records, and time management.
  • Target orientation with ethical counselling.

    • Compensation and benefits

  • Competitive fixed salary with performance-based incentives.
  • Training and clear SOPs for counselling, demos, and fee processes.
  • Growth path to Senior Counsellor / Admissions Lead based on performance.

    • Work schedule

  • Full-time, on-site at the institute. Typical academic hours with weekend availability as required by batches and demos.

    • Location

  • Indore (on-site). Only local candidates or those relocating to
  • Indore
  • will be considered.

    • Interview process

  • Walk-in interviews at our institute. Bring your updated resume and a valid ID.
  • You may be asked to perform a short role-play on counselling and fee handling.

    • How to apply

  • Send your resume and a 1–2 minute audio note introducing yourself and your counselling experience.
  • Include : current location, notice period, last CTC, expected CTC, and earliest joining date.
  • Walk-ins are welcome during working hours; you may also call / WhatsApp to schedule an interview.

    • Requirements

  • Location : Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in-person interview in Indore.
  • Communication Skills : Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student-friendly in approach.
  • Experience :
  • 1–3 years of experience in student counselling, academic advising, telecalling, or admissions preferred.
  • Fresh graduates with strong communication skills and interest in counselling may also apply.
  • Education : Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage.
  • Technical Proficiency :
  • Basic computer knowledge (MS Excel, Google Sheets, Emails).
  • Comfortable using WhatsApp Business, calling software, and CRM tools.
  • Work Ethic :
  • Professional, punctual, and responsible with follow-ups.
  • Able to manage multiple student enquiries simultaneously and meet daily calling targets.
  • Should maintain decorum and represent the institute positively at all times.
  • Availability :
  • Must be available for a 6-day working schedule (Monday–Saturday).
  • Flexible to handle calls, demos, and batch communications during academic hours.
  • Personality Traits :
  • Energetic, persuasive, and empathetic towards students.
  • Team player with eagerness to learn and grow in an academic setup.
  • Strong attention to detail, especially in fee discussions and record maintenance.
  • Preferred :
  • Candidates with experience in coaching institutes, training centers, or edtech companies.
  • Immediate joiners or candidates with short notice periods will be prioritized.

    • Requirements

  • Location : Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in-person interview in Indore.
  • Communication Skills : Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student-friendly in approach.
  • Experience :
  • 1–3 years of experience in student counselling, academic advising, telecalling, or admissions preferred.
  • Fresh graduates with strong communication skills and interest in counselling may also apply.
  • Education : Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage.
  • Technical Proficiency :
  • Basic computer knowledge (MS Excel, Google Sheets, Emails).
  • Comfortable using WhatsApp Business, calling software, and CRM tools.
  • Work Ethic :
  • Professional, punctual, and responsible with follow-ups.
  • Able to manage multiple student enquiries simultaneously and meet daily calling targets.
  • Should maintain decorum and represent the institute positively at all times.
  • Availability :
  • Must be available for a 6-day working schedule (Monday–Saturday).
  • Flexible to handle calls, demos, and batch communications during academic hours.
  • Personality Traits :
  • Energetic, persuasive, and empathetic towards students.
  • Team player with eagerness to learn and grow in an academic setup.
  • Strong attention to detail, especially in fee discussions and record maintenance.
  • Preferred :
  • Candidates with experience in coaching institutes, training centers, or edtech companies.
  • Immediate joiners or candidates with short notice periods will be prioritized.
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