Incharge UPI Support

Roles and Responsibilities To ensure Uptime

To undertake proactive monitoring of application and supporting

infrastructure for potential issues triggered by capacity, software or

hardware bugs etc.

To provide X7 technical support to all stake holders like Internal,

banks, service providers

To ensure outage free service delivery,

accuracy and strict adherence to the rules

and regulations on UPI

To develop UAT plan for testing of product before go live

To troubleshoot and solve P1, P2, P3 incidents by providing quick and

stable solution or workaround

To able to review and drive change management process

To suggest and implement the automation tools so that there are no

errors due to manual processing and no process is person dependent