Account Director

Job Title :

Key Account Manager – US IT Sales

About the Role :

We are looking for a highly motivated

Key Account Manager (KAM)

with proven experience in

US IT Services Sales . The ideal candidate will have strong client relationship skills, a track record of

closing positions end-to-end , and a consultative approach to driving business growth. This role involves managing customer satisfaction, handling SOW drafting and renewals, and ensuring consultant engagement for successful delivery.

Key Responsibilities :

End-to-End Ownership :

Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.

Client Relationship Management :

Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).

SOW Management : Draft and manage

Statements of Work (SOWs) , renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.

Consultant Engagement :

Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.

Customer Satisfaction (CSAT) :

Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.

Market Intelligence :

Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.

Key Skills Required :

Proven experience in

US IT Services Sales

with focus on account management and client growth.

Strong understanding of

SOW drafting, renewals, and T&M models .

Excellent communication and negotiation skills to interact with US-based stakeholders.

Strong track record of achieving sales targets and managing accounts successfully.

Ability to work independently and adapt to a fast-paced environment.

Hands-on experience with

CRM tools

and reporting mechanisms.

Good problem-solving skills and proactive approach to client needs.