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Walkin Drive_8-Nov-25_Major Incident Management_Bangalore

Walkin Drive_8-Nov-25_Major Incident Management_Bangalore

Tata Consultancy ServicesKottayam, Kerala, India
20 hours ago
Job description

Dear Candidate,

We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :

Role : Major Incident Management

Exp : 4 to 6 Years

Location : Bangalore

Venue : TCS Bangalore

Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield,

Bangalore

  • 560066

JD :

As a Major Incident Manager, your responsibilities will include :

  • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
  • Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
  • Owneing the Major incident and driving it efficently on both Bridge call and Chat.
  • Issuing communications during the progress of a Major Incident
  • Identifying appropriate timelines and targets for recovery actions, feedback and communications
  • Assessing and Agreeing Business Impact and Incident Severity Level.
  • Ensuring that appropriate internal escalation occurs
  • Ensuring that appropriate third party escalation occurs
  • Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
  • Highlighting risks and issues in actions identified during any Major Incident
  • Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
  • Suggesting workarounds and methods of speeding up the recovery of an incident
  • Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
  • Maintaining the Major Incident Management process
  • Reviewing and updating process documentation
  • Ensuring that key support information such as emergency contact lists is kept up to date
  • Documents to Carry :

    1.TCS application form available on iBegin

    2. PAN / Aadhaar or any other Government ID Proof.

    3. Updated CV / Resume to be provided.

    4. 2 Passport size Photographs

    Please reach the venue by 10 : 00 AM.

    Regards

    Gunsheel Sidana

    Human Resources

    Talent Acquisition Group

    Tata Consultancy Services

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    Incident • Kottayam, Kerala, India

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