Systems Support Engineer(Windows monitoring)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Note : - This is hybrid opportunity and few days work from office is required (office is in Baroda, Gujarat)

Experience & Knowledge :

• Must be willing to work in Hybrid model (few days work from Office and office is in Baroda, Gujarat)
• Candidate must have a 6 months to 3 years of experience in supporting Proactive Work and monitoring
• Understand Global Command Center / Service desk / Frontline Monitoring operations
• Ensure team adherence to all team, account, and client policies and procedures.
• Experience / Knowledge of Application / Infrastructure Monitoring tools / solutions.
• Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Event Logs
• Basics of Networking and Azure Monitoring
• Intermediate level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk / ServiceNow.
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
• Creative data reporting / presentation - PowerBI, Excel, Pivot tables, charts etc
• International support experience (preferably US or Europe i.e., good command of verbal and written English)

Job Duties and Responsibilities :

Responsibilities :

Good to Have : -

Academic and Professional Qualifications :

Bachelor's Degree in computer science / IT

Altera is an Equal Opportunity / Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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Skills Required

Iis, Powerbi, Pivot Tables, Excel, Sql