Key Responsibilities
- Solution Development : Design, develop, and implement BMC Helix applications, custom workflows, automations, and solutions tailored to business requirements.
- Integration : Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.
- Customization : Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
- Technical Support : Provide technical support and troubleshooting for BMC Helix applications, custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.
- Documentation : Create and maintain detailed technical documentation, including design specifications from business requirements, testing plans, and user guides.
- Collaboration : Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
- Training : Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
- Continuous Improvement : Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.
- Support : Support issues related to the applications, custom workflows, and automations in BMC Helix.
- Configuration : Configure Foundation data and set up BMX Helix modules.
- Reporting : Create Reports, Dashboards, and distribute reports.
- Others : Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.
Skills Required
BMC Helix, Java, Rest Apis, Sql, Scripting, Cloud Services