Assistant Manager

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

• Design and deliver core training programs focused on process knowledge, compliance, systems, and functional skills
• Conduct training needs analysis in collaboration with business stakeholders
• Develop training content, manuals, SOPs, and e-learning modules
• Facilitate classroom, virtual, and on-the-job training sessions
• Monitor training effectiveness through assessments, feedback, and performance metrics
• Maintain accurate training records and generate reports for audits and reviews
• Coordinate with internal teams and external vendors for training logistics and delivery
• Support new hire onboarding and induction programs
• Continuously improve training methodologies and stay updated with industry best practices