Engineer Technical Support
ConfidentialCochin / Kochi / Ernakulam4 days ago
Job descriptionBachelor's degree in Engineering (Electronics, Computer Science, or related field). Strong understanding of operating systems, networking, and common software applications. Excellent problem-solving skills and attention to detail. Proficient in technical writing and documentation. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Familiarity with customer support tools and ticketing systems.
Description
We are seeking a motivated Engineer Technical Support to join our team in India. The ideal candidate will have 1-2 years of experience in providing technical support and will be responsible for assisting customers with their technical issues and ensuring high levels of customer satisfaction.
Responsibilities
- Provide technical support to customers through various channels including phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues reported by customers.
- Collaborate with engineering teams to resolve technical issues and enhance product performance.
- Create and maintain technical documentation and knowledge base articles.
- Assist in the development and testing of new products and features based on customer feedback.
Skills and Qualifications
Education
Bachelor Of Technology (B.Tech / B.E)
Skills Required
Troubleshooting, Networking, Linux, Scripting, Database Management, Cloud Computing, Customer Support, System Administration, Virtualization, Technical Documentation
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Technical Support Engineer • Cochin / Kochi / Ernakulam
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