Quality And Training Manager

implement feedback loops with team leaders. Partner with team heads to ensure post-training performance uplift and measurable ROI from enablement efforts. What Success Looks Like 100% trainingcompletion and certification compliance. Improved sales conversion and service qualitypost-training. Reduction in compliance and communication errors. Continuous NPS / CSAT improvement. Data-backed QA reporting adopted across all CBO verticals. Who You Are A passionate trainer and meticulous quality lead rolled into one. Comfortable designingcontent, facilitating sessions,and leading audits hands-on. Analytical and structured — capable of linking trainingoutcomes with businessKPIs. Experienced in fintechor BFSI customer environments. Excited to contribute to LXMEʼs mission of making financial confidence a lived reality for women. Qualifications & Experience 4–6 years of experience in training,QA, or enablement roles within fintech, BFSI, or customer experience domains. Proven expertise in sales training, call quality management, and compliance adherence. Strong commandof Excel / QA scorecards / presentation tools for reports. Exceptional communication and facilitation skills. Familiarity with NISM certification processes preferred. Why LXME At LXME, everyconversation counts. Youʼll ensure that every salespitch, support call,and coaching sessionreflects LXMEʼs promise- ‘Money Made for Herʼ delivered with trust, empathy,and precision.