Tier 2 Customer Support

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Act as a mentor and resource for junior team members, providing guidance and support as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
• Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS :

Minimum Qualifications :

Successful Candidates will need :