Import Customer Service

Company Description

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Role Description

This is a full-time on-site role for an Export Customer Service Representative based in Dubai. The Export Customer Service Representative will be responsible for managing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining high levels of customer service and experience. Daily tasks include handling phone calls, providing accurate shipping information, processing export documentation, coordinating with various departments, and supporting customers throughout the export process to ensure a smooth and efficient experience.

Qualifications

Customer Support, Customer Service, and Customer Experience skills

Phone Etiquette and Customer Satisfaction skills

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in Microsoft Office Suite and other relevant software

Experience in export logistics or a related field is a plus

Bachelor's degree in Business Administration, Logistics, or a related field