Customer Sales Support Engineer - Pune

Alfa Laval India is looking for a position of Customer Sales Support Executive

About The Company

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

The Position / About The Job

• The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales for given assigned region.
• An interface between customer and Alfa Laval.
• Efficient handling of enquiries / RFQs for Customers of specified area / Region including government tenders / complex quotations.
• Preparation of government tenders, online e-tenders in coordination with external sales team and submission through online portal
• Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment in coordination with Service product manager.
• Efficiently communicate with customer, external sales team and / or segments about the status of quotation.
• Provide direct support to customer during the quotation process with advanced technical support and all commercial clarification & support to Sales team regarding quotation and tender process
• Order processing of respective customers / region
• Order execution, communication, and invoicing
• Responsible for commercial clearance of orders including collection of payment
• Responsible for clearing order backlog including periodic review with finance team
• An interface between customer, external sales
• Support Install base coordinator by providing the equipment details for IB
• Sense of urgency, proactive / prompt response to customer needs
• Response time is key performance indicator for both transactional and non-transactional quotes.
• Be an active team member in ALPS drives

What you can be

Location – Pune

Why Should You Apply

Your work will have a true impact on Alfa Laval's future success; you will be learning new things every day.

Physical & Environmental Factors

Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.

Environmental Factors (hazardous materials, work location, work surfaces, exposure).

'We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.'

Skills Required

Order Execution, After Sales Support, Ms Office