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Customer Relations Manager

Customer Relations Manager

98thPercentileHyderabad, Telangana, India
30+ days ago
Job description

Job Title : Student Success Manager (SSM)

Location : Work from Home

Job Type : Full-Time | Night Shift ( 5 day working)

Compensation : Up to ₹5.5 LPA

About the Company

98thPercentile is a leading USA-based EdTech company on a mission to transform education through innovative, technology-driven solutions. We deliver high-quality online learning programs for students in the USA, empowering them to achieve academic and personal excellence.

Role Overview

As a Student Success Manager (SSM) , you will be responsible for ensuring the success and satisfaction of students and parents across our US-based programs. You will act as the primary point of contact—guiding students from enrolment through program completion—while also contributing to business growth through upselling and cross-selling opportunities.

Key Responsibilities

  • Serve as the trusted advisor for students and parents enrolled in our US-based programs.
  • Onboard new students, ensuring smooth transitions and clarity on program expectations.
  • Provide ongoing support by addressing academic concerns, feedback, and queries.
  • Track student progress, share insights with parents, and recommend solutions to maximize outcomes.
  • Collaborate with faculty, support, and product teams to deliver an outstanding learning experience.
  • Identify opportunities to upsell or cross-sell additional programs aligned with student goals.
  • Ensure high retention rates by building strong, long-term relationships with families.

Requirements

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and empathy to build trust with parents and students.
  • Prior experience in Customer Success, Academic Counselling, or EdTech sales preferred.
  • Ability to work in US time zones (night shift).
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    Customer Manager • Hyderabad, Telangana, India

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