Analyst, Business Analytics

Job Description

WHO WE ARE :

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the worlds most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

You Will Be

The Senior Analyst will primarily be responsible for leveraging data and visualization to create actionable insights that deliver value across contact center operations and enhance customer experience. The analyst will be interpreting data from various sources, identifying trends and providing actionable insights which will play a critical role in making data-driven decisions and continuous improvements in Saks Global contact center. By utilizing data analysis methodologies, the analyst will contribute to enhancing operational efficiency, optimizing resource allocation and ultimately improving the overall customer experience.

What You Will Do

• Build, enhance, and maintain Tableau / Google dashboards that track business

KPIs, operational metrics, and performance trends.

communicating them to stakeholders and management.

turnaround time.

What You Will Bring

functions.

calculated fields, parameters, actions, data blending, performance optimization.

engagement to identify trends, opportunities, and areas for improvement.

Your Life And Career At Saks Global

experiencing growth and transformation

largest multi-brand luxury retailer from retail to distribution, to digital or corporate

(including medical, vision and dental)

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required

Data Analysis, Tableau, Sql, Reporting Tools