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IT Business Analyst III – Commercial

IT Business Analyst III – Commercial

ConfidentialMumbai, Bengaluru / Bangalore
30+ days ago
Job description

Key Responsibilities :

  • Process Analysis : Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
  • Requirement Gathering : Elicit, document, and validate functional requirements ensuring alignment with business objectives.
  • Solution Design : Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
  • Testing and Validation : Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
  • Documentation : Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
  • Collaborator Management : Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
  • Commercial Technologies Expertise : Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
  • Operations : Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement

Skills Requirements :

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 6 to 8 years of experience as an IT Business Analyst, preferably in a Commercial domain with a focus on CRM, Digital Marketing, and E-commerce.
  • Expertise in Salesforce (SFDC) and relevant digital technologies.
  • Solid understanding of Commercial processes, including customer relationship management, sales, marketing, and online sales channels.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Experience with business process modeling tools (e.g., Visio).
  • Knowledge of Agile methodologies and project management tools.
  • Experience with data analysis and reporting tools related to CRM, Digital Marketing, and E-commerce metrics.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Skills Required

    Agile Methodology, Digital Marketing, e-commerce

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