OIC Technical Support Engineer

Doyensys IncChennai, Republic Of India, IN

25 days ago

Job description

About Doyensys :

Doyensys is a Management & Technology Consulting company with expertise in Enterprise applications, Infrastructure Platform Support, and solutions. Doyensys helps clients to harness the power of innovation to thrive on change. The company leverages its technology expertise, global talent, and extensive industry experience to deliver powerful next-generation IT services and solutions. DoyensysInc has operations in India, the US, Mexico, and Canada.

Job Requirement

Project Role : Fusion Technical Consultant with OIC Experience
Project Role Description : Doyensys is currently seeking a skilled and motivated Fusion Technical Consultant with Oracle Integration Cloud (OIC) experience to join our support project team. As a valued member of our team, you will play a crucial role in providing technical assistance and solutions to our clients, ensuring the smooth operation of their Oracle Fusion applications and integration processes.
Work Experience : 5- 8+yrs( Senior & Midlevel)
Work location : Chennai

Technical Expertise

Must Have Skills :

Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

Strong hand on experience generating BI reports (strictly Mandatory)

Proficiency in Java, PL / SQL, Web Services, and other relevant programming languages.

Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

Prior experience in a customer-facing technical support role is a plus resolving P1 / P2 tickets in a close deadline.

Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.

Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills :

Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities :

Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

Perform root cause analysis and implement preventive measures to avoid future technical glitches.

Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes :

Flexibility

Willing to work in shifts

Willing to learn attitude

Educational Qualification : ANY

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Technical Support Engineer • Chennai, Republic Of India, IN

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