▷ Immediate Start! Manager - UAT [T500-20079]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

RESPONSIBILITIES :

• Lead and develop a diverse, high-performing and innovative team of Production Quality and Operations resources including mentoring, utilizing best practices as a people manager and organizational leader.
• Position team to support product and IT teams with user acceptance planning and coordination for delta.com and Fly Delta releases.
• Discover ways to improve defect mitigation across all levels of the organization inclusive of utilizing customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues.
• Manage, research, and resolve executive inquiries and / or issues raised by the Department of Transportation
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on acceptance testing and defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
• Advanced analytical and communication (verbal and written) skills; including executive presence.
• Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance testing, and defect management process to a wide audience.

WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS) :

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)