Program Manager

About the Company

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success!

About the Role

The Program Manager oversees one or more recruitment teams for a client or project and may coordinate external suppliers to support the talent acquisition strategy. The role is responsible for meeting financial targets and recruiting SLAs and may require on-site presence.

The Program Manager leads a team that can include Recruiters, Recruiting Logistics Specialists, Sourcing Specialists, and Associate Recruiters involved in candidate screening, scheduling, and post-offer administration.

Responsibilities

• Lead and manage a team of Recruiters, Sourcing Recruiters, Recruiting Logistics Specialists (RLS), Associate Recruiters, and other professional / technical recruiting functions.
• Provide expertise in technical and technology hiring across multiple talent pools.
• Anticipate hiring needs and allocate recruiting resources to ensure strong service delivery to HR and hiring managers.
• Monitor client satisfaction, address escalations, and proactively prevent future issues.
• Act as a consultative partner by understanding the labor market and the client’s industry to deliver strategic recruitment solutions.
• Coach and mentor recruiters on sourcing methods, recruitment strategy, process administration, and consultative skills, including cross-border processes.
• Develop the recruiting team into high-performing consultants and inspire them to exceed targets.
• Manage recruiters and suppliers in a metrics-driven environment.
• Drive process improvements in a fast-paced and evolving business environment.
• Audit team performance, ensuring adherence to metrics, processes, and regulatory requirements.
• Oversee efforts to attract, screen, and place diverse talent pools, including university graduates, military talent, referrals, alumni, silver medalists, contractors, and other contingent workers.
• Manage the selection, onboarding, and optimization of recruitment suppliers to support the overall sourcing and talent strategy.

Qualifications

Required Skills