Guest Service Associate Housekeeping

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
• Ensure all messages are handled with utmost importance and action taken
• Ensure all guest messages and queries are handled promptly
• Ensure all issue and receipt of keys are accounted for and acknowledged
• Ensure all registers and records are updated.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the supervisor.
• Ensure to perform the following duties in the Public Area :
• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings

Additional Information