Head of Operations - Insurance Broking

The Incumbent will be responsible for overseeing the day-to-day operations of the company and its subsidiaries in Insurance broking, ensuring that all operational processes align with our strategic goals. This role requires a strategic thinker with a strong operational background, capable of fostering collaboration across departments, Customers and Vendors to drive performance and efficiency.

Key Responsibilities :

1. Operational Strategy : o Develop and implement operational strategies that align with the company’s goals to provide high quality services :

• To End Customers from issue of policies to Claims processing.
• To Insurers for policy Management and new product introduction.
• To brokers, intermediaries & Vendors for enabling high commitment from On-boarding, build Sales and ensure Customer sustainance. o IT enablement & Digitisation of Company Operations to provide multi-fold scale up with lowest delivery / processing costs. o Monitor industry trends and incorporate best practices to enhance operational efficiency.

2. Process Management : o Oversee the organization’s operational processes, ensuring optimal efficiency and effectiveness. o Identify areas for improvement and implement process enhancements.

3. Cross-Departmental Leadership : o Collaborate with department heads to align operational activities with overall business objectives. o Foster a culture of continuous improvement and operational excellence across all teams.

4. Performance Metrics : o Establish key performance indicators (KPIs) to measure operational success. o Regularly review performance metrics and implement corrective actions as needed.

5. Budgeting and Financial Oversight : o Manage the operational budget, ensuring resources are allocated effectively. o Analyze financial data to inform decision-making and operational strategies.

6. Risk Management : o Identify potential operational risks and develop mitigation strategies. o Ensure compliance with industry regulations and standards.

7. Team Leadership and Development : o Build and lead a high-performing operations team. o Promote professional development and training initiatives to enhance team skills.

8. Stakeholder Communication : o Serve as a key point of contact for internal and external stakeholders regarding operational issues. o Present operational updates and strategic initiatives to the executive team and Top Management.

Qualifications :