Staff Enterprise Engineer

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Hiring Team Description :

LinkedIn is looking for a Staff Enterprise Engineer to transform the Service Management Engineering (SME) function within the Productivity Engineering Operations organization. In this role, you will establish reliability practices for employee-facing systems, design effective observability and monitoring frameworks, and develop automation that minimizes tickets and prevents outages before they occur. You will be part of a cross-functional team owning Critical Incident and Problem Management, Change Management, and IT Data Architecture / Service Portfolio. Each of these functions plays a key role in driving scalability and unlocking options for automation and continuous improvement that will streamline operations and help our Engineering teams improve their products for our employees. This role blends Site Reliability Engineering skills with IT Service Management responsibilities, focusing on strategic impact rather than routine operations. It is a high-impact individual contributor position focused on driving strategic transformation across LinkedIn's employee-facing systems. Prepare SME function to adopt AI technologies across the Operational processes. You will play a key role in evolving service management practices to boost employee productivity, enhance operational resilience, and enable long-term scalability across the organization.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Responsibilities :

• Lead and mentor a multi-disciplinary team of ITSM professionals across critical incident management, change management, service data architecture (CMDB, service portfolio), and product operations. Provide vision for the team and ensure they have the coaching and support necessary to drive transformation within our organization.
• Act as a strategic partner to leadership, collaborating to define and execute the vision for modernizing service management across the organization. Work across operations, engineering, engineering compliance and business stakeholders to ensure seamless service delivery and alignment with business needs.
• Develop and leverage observability insights to improve incident response, problem management, and proactive risk mitigation by ensuring actionable data is used for faster resolution and trend analysis. Identify and set expectations for observability by working closely with Engineering teams to ensure critical systems have proper monitoring and alerting. Act as a primary advocate and key customer for Engineering-led observability initiatives.
• Build and use monitoring and telemetry data to drive meaningful operational improvements by Engineering teams and ensure Service Management has full visibility into service health.
• Build and champion automation strategies (including, but not limited to, use of GenAI) to reduce manual processes, improve service efficiency, and minimize employee disruptions within the service management space.
• Establish and monitor key performance indicators (KPIs) to track the effectiveness of service management processes and drive data-driven improvements. Create and publicly report on metrics such as incident response times, system availability, change success rates, and automation efficiency to ensure continuous service optimization. Run regular operations review with key leadership to provide insights that can help drive decision-making and strategy.
• Lead and support Critical Incident Management to ensure effective management and swift resolution of high-priority incidents. Serve as an escalation point for critical issues, work with cross functional teams, driving clear communication and rapid response to minimize business impact.
• Own the Problem Management function to identify root causes, prevent recurring incidents, and drive systemic improvements. Collaborate with cross-functional teams to analyze trends, implement corrective action plans, and proactively identify areas for continuous improvement.
• Lead and continuously improve the Change Management process and compliance, ensuring successful deployment of system updates while partnering with engineering and operations teams to minimize risks, maintain system reliability, and balance agility with stability.

Qualifications

Basic Qualifications :

Preferred Qualifications :

Suggested Skills :

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https : / / legal.linkedin.com / content / dam / legal / Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : https : / / legal.linkedin.com / candidate-portal.

Skills Required

Servicenow, Splunk, Grafana, Datadog, Jira, Automation, Sql