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Reservation Executive
Reservation ExecutiveHilton • Surat, Tamil Nadu, India
Reservation Executive

Reservation Executive

Hilton • Surat, Tamil Nadu, India
9 days ago
Job description

EOE / AA / Disabled / Veterans

What are we looking for

A Reservation Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow :

  • Familiar with hotel reservation systems.
  • Familiar with hotel product and hotel rules & regulations (including emergency procedures).
  • Fluent in both verbal and written English and Chinese to meet business needs.
  • Good at operating office machines.
  • Sense of responsibility and professionalism.
  • Responsible and reliable.
  • Takes initiative.
  • Basic managing skill.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations serviceamenitiesand value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden InnHamptonand many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here : to delight our guests Team Members and owners alike.

The Reservation Supervisor is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

What will I be doing

As the Reservation Supervisor you will be responsible for performing the following tasks to the highest standards :

  • Maximize room sales and revenue for the hotel with up-selling as highest priority.
  • Perform duties of secretarial nature including preparing correspondence maintaining files sending faxes email etc.
  • Ensure a sales attitudeisadopted at all timesand maintain an awareness of all sales opportunities within the hotel.
  • Ensure a high level of product knowledge of the hotel and the local area.
  • Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
  • Advise the Revenue Manager of any changes or trends relating to business.
  • Ensure all refused business is recorded with reasons for refusal.
  • Ensure that all correspondence has been filed accordingly with correct and updated information.
  • Adhere to all company credit policies to ensure that all revenue expected will be received.
  • Adhere to pre-set availability and rate controls.
  • Maintain and update guest history and marketing database as laid down in the reservations procedures.
  • Ensure a high level of customer service is consistently maintained.
  • Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
  • Maintain a clean and tidy work area at all times.
  • Comply with all company policies relating to reservations.
  • Comply with all systems and procedures as laid down by the Revenue Manager.
  • Quality of reservations belongs to top priorities.
  • Brand standardshave tobe strictly followed.
  • The Management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
  • Carry out any other reasonable duties and responsibilities as assigned.
  • Key Skills

    Children Activity,Graphics Design,Aluminium,Advocacy,Fashion Designing,Application Engineering

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Executive • Surat, Tamil Nadu, India

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