ServiceNow Developer

About Client :

Our client is one of the world's fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems. They helps customers in two ways : Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.Powering this growth is our clients talent cloud—an AI-vetted pool of 4M+ software engineers, data scientists, and STEM experts who can train models and build AI applications. All of this is orchestrated by ALAN—our AI-powered platform for matching and managing talent, and generating high-quality human and synthetic data to improve model performance. ALAN also accelerates workflows for model and agent evals, supervised fine-tuning, reinforcement learning, reinforcement learning with human feedback, preference-pair generation, benchmarking, data capture for pre-training, post-training, and building AI applications.

Job Title : ServiceNow LLM Trainer Role

Location : Pan India

Experience : 5+ yrs

Job Type : Contract to hire

Notice Period : - Immediate joiner

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyze and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

Preferred Qualifications