Gainsight System Specialist

Key Gainsight Roles and Responsibilities

The ideal candidate will possess strong technical skills, with a solid understanding of data management and reporting concepts.

• Platform Administration & Configuration : Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings.
• Integration & Data Management : Collaborate with cross-functional teams to design and implement integrations between Gainsight and other systems.
• Reporting & Analytics : Develop and maintain dashboards, reports, and analytics for various stakeholder groups.
• Process Optimization & Automation : Identify opportunities to automate manual processes within Gainsight, configuring automated workflows, CTAs (Calls to Action), and playbooks.
• Stakeholder Support & Training : Provide technical support to Customer Success Managers and other Gainsight users, conducting training sessions for new features and functionality.

Must have 5+ years of experience in a related field, with a focus on Gainsight or a similar CRM system. Proficiency in SQL and data analysis is necessary.

This role offers competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.