Customer Relations Manager

Location : Noida Sector 63

About the company

Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits.

About the Role

We are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.

Key Responsibilities :

• Lead and manage the customer support team to ensure timely and effective resolution of customer queries.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor customer feedback, track key performance metrics, and generate reports for management.
• Resolve escalated customer issues promptly and efficiently.
• Mentor and train the customer support team for better productivity and service quality.

Requirements :

Salary Range : ₹20,000 – ₹30,000 per month