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Program Manager

Program Manager

ConfidentialMumbai, India
30+ days ago
Job description

This position is ON-SITE Working in the office 5 days / week.

Immediate Start preferred

We are looking for a talented Program Manager with 9+ years of experience to join our team.

You'll be well placed in our dynamic and friendly Development Team.

Situated in the prestigious Silver Utopia Building, Chakala,

Andheri East, Mumbai – 400099, Maharashtra

Overview of the position

The Program Manager :

  • Is an integral part of Ziksu's IT and Business operations team. A senior and central figure within Ziksu's IT department, playing a critical role in managing the successful delivery of technology projects.
  • Leads and manages cross-functional teams to achieve project milestones and objectives, ensuring projects are delivered on time, within budget, and meet or exceed quality standards.
  • Manages the full project lifecycle from initiation through to closure, including planning, execution, monitoring, and finalising projects according to strict deadlines and within budget.
  • Manages and coordinates internal resources and third parties / vendors for the flawless execution of projects, ensuring resource availability and allocation.
  • Works closely with business stakeholders to ensure effective and efficient implementation of technology solutions, aligning project objectives with business goals and customer needs.
  • Ensures risk management processes are in place to identify and mitigate project risks, maintaining comprehensive project documentation for all phases of the project lifecycle.
  • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality, leveraging project management best practices and standards.

Requirements of the position

The incumbent is expected to :

  • Operate within Ziksu's framework, policies, and procedures, ensuring effective transparency and accountability in all activity.
  • Work collaboratively with staff in other departments to foster a compliance culture, achieve common goals and best practice.
  • Communicate effectively, with staff, at all levels across the organisation.
  • Demonstrate initiative, autonomy, analytical problem-solving skills, and alignment with Ziksu's strategic objectives.
  • Demonstrate a strong customer focus, always.
  • Consider Ziksu's objectives first when undertaking all duties, ensuring zero tolerance to non-compliance.
  • Model integrity, professionalism, and respect in all interactions.
  • Champion a compliance culture.
  • Demonstrate exceptional research, conceptual and risk management skills.
  • Actively participate in providing innovative solutions to strategic and complex issues.
  • Display a well-developed knowledge and understanding of the legislative framework, standards, risk management and best practice methodologies relevant to financial compliance.
  • Support organisational change and continuous improvement by actively contributing to achieve Ziksu's vision, mission, and priorities.
  • Role specific responsibilities

  • Lead and manage the planning, execution, and delivery of complex and technical projects in line with strategic business objectives.
  • Create and maintain detailed project plans to track progress, key milestones, dependencies, and deliverables.
  • Develop and manage RAID (Risks, Assumptions, Issues, and Dependencies) logs to proactively manage project challenges.
  • Manage cross-functional internal teams and third-party vendors to ensure seamless project execution.
  • Manage scope, schedule, and cost changes using structured change control and verification techniques.
  • Perform robust risk management to minimise threats and capitalise on opportunities throughout the project lifecycle.
  • Measure and monitor project performance using KPIs, dashboards, and other reporting tools.
  • Produce comprehensive governance reports in collaboration with the IT Project Manager and Project Management Resource Officer (PMRO).
  • Report on project progress, risks, and escalations to senior stakeholders and executive management as needed.
  • Ensure accurate and timely project billing and manage budget compliance.
  • Draft statements of work and assist with contract documentation in collaboration with technical experts and commercial teams.
  • Ensure technical feasibility and availability of skilled resources aligned with project demands.
  • Manage Profit & Loss (P&L) for projects, ensuring profitability and cost control.
  • Drive compliance with deal review, security, and quality standards across all engagements.
  • Maintain all necessary documentation for audits, compliance, and future reference.
  • Manage, mentor and lead high-performing, cross-functional project teams to deliver high-quality outcomes.
  • Oversee end-to-end quality assurance and delivery processes to meet stakeholder expectations.
  • Provide strategic supervision, guidance and mentoring to team members and project stakeholders.
  • Lead engagement with senior client stakeholders and internal leadership across multiple projects.
  • Conduct post-project reviews to evaluate success criteria, capture lessons learned and drive continuous improvement.
  • Oversee a portfolio of concurrent projects and provide leadership, supervision, coaching, and support to IT Project Managers and PMRO staff.
  • Qualifications & experience :

  • Bachelor's / Master's degree in Information Technology, Computer Science, Engineering or related field like Business Administration, with a focus on Project Management. Certified PMP (Project Management Professionals) will be highly regarded.
  • Payment Domain Expertise : Hands-on experience and expertise in the payment domain. Experience in the banking and financial services industry is essential.
  • 9–12 years of experience managing end-to-end delivery of complex projects using Agile and Waterfall methodologies.
  • Proven ability to lead and manage cross-functional technical teams and manage large-scale transformation programs.
  • Strong commercial experience including full P&L ownership and strategic budgeting.
  • In-depth experience in creating project plans, managing RAID logs, change-controls, and project governance.
  • Experience in managing multi-vendor environments and complex stakeholder ecosystems.
  • Demonstrated leadership in mentoring, coaching, and developing junior project managers.
  • Expertise in project auditing, compliance, and risk frameworks.
  • Good communication and interpersonal skills with the ability to work effectively with all stakeholders.
  • Strong leadership, communication and management skills
  • Ability to understand the different business practices that will exist in a large organisation
  • Strong sense of regulatory requirements and necessary reporting procedures
  • High-level organisational skills, including the ability to multitask and prioritise when dealing with a diverse array of competing demands
  • You MUST ANSWER the QUESTIONS attached and PROVIDE YOUR RESUME. Please note : Preference will be given to availability for an IMMEDIATE START (within 7 Days).

    For any queries, please reach out to [HIDDEN TEXT]

    Skills Required

    Risk Management, Project Management, Budgeting, Change Control

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    Program Manager • Mumbai, India

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