Advanced Technical Support Specialist for Microsoft Solutions

Technical Support Specialist for Microsoft Azure and 365

The role of a Technical Support Specialist for Microsoft Azure and 365 involves providing advanced technical support to customers with complex issues related to these platforms. This includes troubleshooting, resolving, and escalating technical incidents, as well as managing and troubleshooting Azure infrastructure components such as Virtual Machines, Storage accounts, and Virtual Networks.

This specialist will be responsible for leading end-to-end incident resolution efforts, performing thorough Root Cause Analysis (RCA), and implementing effective solutions and outcomes. They will also work closely with customers and internal teams to provide timely updates and ensure high customer satisfaction throughout the support case lifecycle.

To succeed in this role, candidates should have strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute. They should also possess strong problem-solving abilities, proven ability to lead complex troubleshooting efforts, and excellent communication skills.

• Key Responsibilities :
• Troubleshoot and resolve complex technical issues across Microsoft Azure and Microsoft 365 environments.
• Lead end-to-end incident resolution efforts.
• Manage and troubleshoot Azure infrastructure components during customer issue resolution.
• Provide advanced support for Microsoft 365 services.
• Adhere to ITIL processes to ensure structured and efficient handling of support requests and changes.

Required Qualifications :

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