Collections Performance Manager
Hiranandani Financial ServicesRepublic Of India, IN30+ days ago
Job descriptionDevelop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates. Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives. Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights. Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics. Monitor collection performance metrics, such as roll rates, collection efficiency, and days sales outstanding (DSO), to identify areas for improvement and drive strategic initiatives. Collaborate with cross-functional teams, including credit, risk, and operations, to ensure alignment of collection strategies with overall business goals. Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts. Conduct regular reviews of collection policies and procedures, recommending enhancements and implementing best practices. Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies. Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency. Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions. Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress. Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations.
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Performance Manager • Republic Of India, IN
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