Application Support Engineer
Hireginiedehradun, India1 day ago
Job description2+ years in Technical / Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing / helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
Title : Application Support Engineer
Location : Bangalore
Education : Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)
Experience : 2+ Years
Work mode- 5 days, WFH (US, UK shift timings)
About the Role : As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment.
Roles & Responsibilities :
- Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.
- Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.
- Analyse recurring customer problems and provide actionable insights for product and process improvements.
- Contribute to the development and maintenance of the knowledge base and support documentation.
- Drive process automation and continuous improvement initiatives to enhance support efficiency.
- Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.
Requirement :
Create a job alert for this search
Application Support Engineer • dehradun, India
Related jobs
Software Developer - Desktop Application Development.We are seeking a skilled software developer to join our team building a sophisticated Windows-based desktop application for medical research.Thi...Show moreLast updated: 1 hour ago
)
- Promoted
Application Specialist
Repariodehradun, uttarakhand, in We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 17 days ago
- Promoted
Senior Customer Support Engineer
StitchFindehradun, uttarakhand, in StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 17 days ago
- Promoted
Performance Marketer / D2C Growth Marketer (E-commerce)
Inovtor LabsHaridwar, Uttarakhand, India Inovtor Labs is a multidisciplinary innovation company working at the intersection of.We build meaningful digital experiences and products - ranging from home decor and lifestyle solutions to e-com...Show moreLast updated: 7 days ago
- Promoted
- New!
Product Support Engineer
BrightEdgedehradun, uttarakhand, in PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show moreLast updated: 17 hours ago
- Promoted
eTime Implementation Specialist
AspiringITdehradun, uttarakhand, in Job Title : eTime Implementation Specialist.Time Implementation Specialist.The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate data validation, ...Show moreLast updated: 2 days ago
- Promoted
Senior Technical Support Engineer
Atlassiandehradun, uttarakhand, in Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 2 days ago
- Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Incdehradun, uttarakhand, in Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show moreLast updated: 3 days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limiteddehradun, uttarakhand, in Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 13 days ago
- Promoted
Industrial Engineer
Frontier Alloy Steels Ltd.Paonta Sahib, Himachal Pradesh, India Job Title : Industrial Engineer – Rail Components Manufacturing.Company : Frontier Alloy Steels Ltd.Location : Paonta Sahib, Himachal Pradesh (primary), with occasional travel to Kanpur, Uttar Pradesh...Show moreLast updated: 8 days ago
- Promoted
- New!
Technical Application Specialist
Merildehradun, uttarakhand, in Job Description : Technical Application Specialist – MISSO Surgical Robot.Technical Application Specialist.Vapi / On-site (with frequent travel to hospitals & demo sites).
Head – Autonomous & Surgica...Show moreLast updated: 17 hours ago
- Promoted
- New!
Advanced Business Application Programming Consultant
LTIMindtreedehradun, uttarakhand, in We are seeking a skilled and experienced SAP ABAP Developer to join our team.The ideal candidate will be responsible for designing, coding, testing, and implementing SAP applications using the ABAP...Show moreLast updated: 17 hours ago
- Promoted
- New!
Product Support Engineer
Astra Securitydehradun, uttarakhand, in Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show moreLast updated: 17 hours ago
- Promoted
Databricks Platform Production Support
Litmus7dehradun, uttarakhand, in We are looking for Enterprise data platform admin to implement and maintain the Databricks platform on AWS / Azure / GCP.
Person should have passion to work in agile environment and experience in suppor...Show moreLast updated: 2 days ago
- Promoted
- New!
Software Developer - Desktop Application Development(Svelte, Electron) with US based Startup company, India(Remote)
Seventh Contact Hiring Solutionsdehradun, uttarakhand, inRemote
- Promoted
- New!
Sap Advanced Business Application Programming Consultant
Ajiledone Technologiesdehradun, uttarakhand, in Job Description : SAP ABAP Developer.We are seeking an experienced SAP ABAP Developer with a proven track record of successful end-to-end implementation rollouts.
The ideal candidate will have 6-10 y...Show moreLast updated: 17 hours ago
- Promoted
Varicent Support Engineer
Sapphire Software Solutions Incdehradun, uttarakhand, in Role : Varicent Support Engineer.We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Management (SPM) platform.The id...Show moreLast updated: 1 day ago
- Promoted
- New!
AS400 and PRMS application
Clevanoo LLCdehradun, uttarakhand, in Position : AS400 and PRMS application.AS400 / IBM i / iSeries / System i experience with strong hands-on support & development.
PRMS ERP application support including troubleshooting production issue...Show moreLast updated: 5 hours ago
- Promoted
Sr Support Engineer
McLaren Strategic Solutions (MSS)dehradun, uttarakhand, in We are looking for a Java + AWS DevOps Support Engineer with strong technical expertise and hands-on experience in both development and support roles.
The ideal candidate will have a solid understan...Show moreLast updated: 1 day ago