Tier 1 Sales support rep

Purpose of the Role :

Provide professional courteous timely and efficient support to sales representatives and Area Sales

Directors. Provides specialized support either by market or function to sales support.

Key Responsibilities

Cost Proposals & Quotes

Create and assist with cost proposals and quotes using Salesforce CPQ systems.

Ensure pricing accuracy and compliance with approval workflows.

Generate quote documents and facilitate customer signature processes.

Sample Orders & Pilots

Process monitor and track sample and pilot orders.

Communicate status updates and resolve issues related to order fulfillment.

Implementation Support

Coordinate with cross-functional teams to support onboarding and implementation

activities.

Ensure readiness of materials and systems for customer delivery.

Sales Operations

Handle inbound requests from Account Executives (AEs) and Sales Development

(ASD) teams.

Research product availability pricing and tracking information.

Escalate issues to management when necessary.

Systems & Tools

Maintain working knowledge of Salesforce SAP Sales Hub and Customer Care

platforms.

Perform data entry and maintain organized records of sales activities.

Collaboration & Communication

Liaise with sales support teams and internal departments to troubleshoot and resolve

issues.

Participate in process improvement initiatives and team meetings.

Core Competencies

Adaptaboility Maintaining effectiveness when experiencing major changes in work

responsibilities or environment; adjusting effectively to work within new work structures

processes or requirements.

• Navigating Complexity Proactively and quickly making sense of complex issues;

responding effectively to complex and ambiguous situations; communicating complicated

information simply.

Communication-Clearly conveying information and ideas through a variety of media to

individuals or groups in a manner that engages the audience and helps them understand and

retain the message.

identifying improvement opportunities generating ideas and implementing solutions.

Managing Work (includes Time Management)-Effectively manages one's time and

resources to ensure that work is completed efficiently.

Key Skills

Hp Unix,Administration & Operation,Ado,IT Security,Management Administration

Employment Type : Full Time

Experience : years

Vacancy : 1