Hybrid - Infrastructure Ops Engineer JAMF

TITLE : Infrastructure Ops Engineer –JAMF PRO

Location : Bangalore, IN (1b, Ecospace Internal Rd, Bellandur, Bengaluru, Karnataka 560103, India)

Onsite : Hybrid (2 days)

Duration : 6 months CTH

Key Areas of Responsibility include :

• Mac Workstation Computing
• Manage and support Mac workstations using JAMF Pro.
• Implement and maintain JAMF policies, profiles, and scripts.
• Ensure compliance with security policies and procedures.
• Provide 2nd / 3rd level support for Mac clients.
• JAMF Pro Administration and Operations :
• Install & administer JAMF Pro server software.
• Monitor application performance against accepted parameters.
• Implement appropriate actions to control, correct, or improve JAMF performance.
• Perform routine maintenance operations on the application (daily / weekly checks).
• Ensure integrity of JAMF database.
• Perform updates to the JAMF application as required (patches, hotfixes, service packs).
• JAMF Pro Support and Trouble Management :
• Respond to, analyse, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support)
• Respond to, analyse, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support)
• Execute disaster recovery procedures for JAMF Pro servers.
• Identify appropriate corrective action. (CLCA)
• Provide 2nd / 3rd level support for JAMF clients.
• JAMF Pro Device / Profile Management :
• Create Configuration Profiles.
• Create Compliance Policies.
• Device Life Cycle Management.
• Enroll the mobile devices (iOS, macOS).
• Retire and Wipe Devices.
• Device Provisioning.
• Set ESP and other profiles for macOS.
• Company portal Branding.
• JAMF Pro Software Distribution :
• JAMF Application Creation and Deployment / Assignment.
• Upload and Configuring LOB applications (macOS, iOS / iPadOS).
• Convert packaged application to JAMF compatible file and upload it.
• Upload and Configuring Store applications (Apple).
• Deploy LOB / Store applications to a group of users (AAD) / computers / mobile devices (macOS, iOS / iPadOS).
• Monitor application deployment status.
• Group / s Management for deployment / s.
• Distribute JAMF packages to clients in all regions.
• Administer software metering.
• Distribute licensed software to individual clients.
• Add / Remove Packages and modify description of package that is displayed on the Self Service Portal.
• Provide 2nd-level support for software distribution problems.
• JAMF Pro Reporting :
• Provide hardware & software inventory reports.
• Provide software usage reports (software metering).
• Administer Web Reporting site (add custom reports).
• Customize hardware Inventory as per requirements.
• PowerBI reports.
• JAMF Pro Installation Organizing / Coordination :
• Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure.
• Complete metrics / utilization reporting on designated operational review cycles.
• JAMF Pro Technical Communications and Consulting :
• Present verbal and written technical information to technical and non-technical audiences.
• Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.
• JAMF Pro Patching for managed workstations and servers :
• Manage patches for all workstations & non-ITS servers.
• Approve and package security updates deemed necessary by security.
• Test and deploy updates to workstations and servers on an approved roll out schedule.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS