TechOps-DE-AMS-CSTechnical-Senior

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As a member of the Technology Support team you will be responsible for providing first and second level technical support to our customers using one of the leading Wealth & Asset Management platform. Your role will be essential in ensuring our customers satisfaction and loyalty by efficiently resolving their problems and providing high-quality assistance.

Your key responsibilities

• Responding to customer requests by telephone e-mail or through a ticketing system providing 2nd line application support for production issues from initial contact through to resolution and documentation including root-cause identification and preventative action collaborating with business users and technology teams to resolve issues in a timely manner with appropriate solutions.
• Updating / enhancing client specific configurations
• As familiarity with the platform grows analysing customer business requirements and identifying solutions using the applications and systems available collaborating with development teams to resolve complex issues and implement system enhancements.
• Manage customer data : reference the authorizations and portfolio rights assigned to customer users and supervise the maintenance of the asset repository with the Global Data Management teams.
• Customer training : Participate in the training of new users on our platform guiding them through key functionalities and helping them solve common problems
• Documentation : Contribute to the creation and updating of the knowledge base by documenting frequently encountered problems solutions and best practices in order to facilitate rapid problem resolution.
• Follow-up and escalation : Ensure regular follow-up of customer issues to ensure they are resolved satisfactorily and in a timely manner. If necessary escalate complex issues to the development team or other relevant departments.
• Monitoring and management of KPIs (Key of Performance Indicators)
• Continuous improvement : Identify trends and gaps in customer support and suggest improvements to optimize processes and the overall support experience.
• Experience in working in Wealth & Asset Management platforms including Order Management Middle Office Portfolio Management will be an added advantage

Skills and attributes for success

To qualify for the role you must have.

Ideally youll also have

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Key Skills

Abinitio,Cooking,Consumer Durables,Interior Fit-Out,IT System Administration,ITI

Employment Type : Full Time

Experience : years

Vacancy : 1