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Walk-In Drive - Customer Support - International Voice process - Kolkata
Walk-In Drive - Customer Support - International Voice process - KolkataInfosys BPM • Mumbai, IN
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Walk-In Drive - Customer Support - International Voice process - Kolkata

Walk-In Drive - Customer Support - International Voice process - Kolkata

Infosys BPM • Mumbai, IN
13 hours ago
Job description

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

🗓️ Walk-In Dates : 28th, 29th November 2025

📍 Interview Location : Kolkata Job Locations : Pune, Bangalore

⏰ Time : 10 : 00 AM to 1 : 00 PM

🏢 Venue : Infosys Limited Plot No IIIG / 2,P. S-New Town,

Kolkata - 700135 (Hatisala)

🔔 Mode : 100% Work from Office (WFO)

Role Overview :

As a Customer Service Advocate, you will be the frontline representative for consumer concern / query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement : :

  • Should be flexible to work in Night shifts (US Shift) and flexible to work for 24 / 7 work environment
  • Work from office mandatory
  • Exposure to US contact center preferable

1. Customer Interaction :

  • Troubleshooting : Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
  • Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication : Clearly explain technical concepts to non-technical users.
  • Key responsibilities : :

  • Receive inbound Calls / Emails / Chats and ensure that cases and interactions are logged correctly in the required tool
  • Walk customers / Provide navigational support on self service portal
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call / data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimize customer complaints and escalations by providing exceptional service and call control
  • 📝 Mandatory Documents to Carry

  • Updated printout of your resume
  • Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
  • All original academic documents for verification :
  • ▸ 10th & 12th Marksheets

    ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

    ⚠️ Laptops & cameras are not permitted due to security restrictions.

    Government ID is mandatory for entry into the campus.

    📌 How to Attend the Walk-In

  • Carry a copy of this email / invitation
  • Register your application in advance
  • https : / / career.infosys.com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472

  • Walk into the Infosys Limited Plot No IIIG / 2,P. S-New Town, Kolkata - 700135 (Hatisala) on 28th, 29th November 202 5 between 10 : 00 AM 1 : 00 PM
  • 🌟 Why Infosys BPM?

  • 💼 Work with a global brand
  • 📚 Extensive training & upskilling programs
  • 🚀 Fast-track career growth in tech support or customer success
  • 🌏 Dynamic, inclusive, and team-oriented culture
  • Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

    Warm Regards,

    Talent Acquisition Team 📩

    Infosys BPM Ltd. 💼

    Human Resources | INFY HR 🌐

    www.infosysbpm.com

    Create a job alert for this search

    Customer Support International Voice • Mumbai, IN

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