Job Requirements
Role / Job Title : Relationship Manager-Affordable Mortgage Loans
Function / Department : Affordable Mortgage Loans
Job Purpose
- To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
- Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.
Roles & Responsibilities
Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.Customer Acquisition : Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.Portfolio Quality : Ensure the overall health and quality of the loan book through diligent monitoring and risk management.Digital Adoption : Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.Team Development : Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.Secondary Responsibilities
Customer Service & Compliance : Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.Cross-Functional Collaboration : Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.Qualifications
Graduate
Years Of Experience
5-10 Years
Skills Required
Sales, Customer Acquisition, Risk Management