Technical Support Specialist

Shift : Indian / UK

Location : Nizampet, Hyderabad (Work from Office only)

Joining : ASAP

Qualification : MBA, Marketing.

Experience Required : Fresher / Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. You’ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires excellent English fluency and communication skills , with the ability to simplify technical concepts for non-technical users.

Key Responsibilities

• Manage client queries via support tickets, email, chat, and calls .
• Conduct product demonstrations and onboarding sessions for new users.
• Troubleshoot technical issues, escalating to the product team when required.
• Maintain documentation of FAQs and build internal support playbooks.
• Collaborate with deliverability and product teams to ensure smooth resolution.
• Represent Resolute with professional communication and customer empathy .

Required Skills

Why Join Us

If you’re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we’d love to hear from you!