Service Delivery Lead [02 / 11 / 2025]

Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?

Our product is trusted by global Fortune 500 listed companies as well as the regulators both in India and worldwide.

If you feel you are up for the task of dealing with Board members of blue chip corporates and government entities, we are looking for a dedicated, dynamic, passionate, person to join our internationally growing team. This job is based in Mumbai, India.

For more information, visit https : / / www.boardpac.co / india /

• Take leadership in client delivery activities for a region assigned.
• Responsible for the overall delivery for the client ensuring client satisfaction.
• Coordinate with technical teams to provide solutions to customer requests.
• Provide clear and precise reporting to the management.
• Churn Management in their region and reporting on Churn.
• Upsell and Cross Sell.
• Client Satisfaction Surveys and Health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done.
• Interact and correspond with clients and partners and attend client meetings.
• Provide user trainings for Administrator, Organizer and Members.
• Coordinate with internal teams on client delivery related activities.
• Responsible to complete the UAT process together with customers.
• Follow the client delivery processes in all activities.
• Follow up on client health and client delivery milestones globally with other delivery team members worldwide.
• A minimum of 2 years of relevant experience in client service delivery or a related field is required.

By resuming your application to this opportunity, you are providing your consent for us to use the personal information included in your resume solely for recruitment-related purposes. We assure you that all personal data shared will be handled with strict confidentiality and used exclusively for the hiring process. Your information will not be retained beyond the conclusion of the recruitment process.