Lead Analyst

Job Description

Work Location Options :

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The position will have responsibility for development & ongoing delivery of Reporting & Insights Suite for Benefits & Membership Rewards to support BD & Partnerships teams of US Consumer, US Commercial, ICS markets. This role demands expertise in data-driven decision-making, and strategic analytics. It's an exciting chance to delve into embedded card benefits and leverage data to achieve business goals. The candidate will create actionable, data-driven reporting products and analysis to enable business growth, collaborating closely with US Consumer, US SBS, Loyalty Platforms, Marketing, Finance, and other partners. A strong background in data analytics and exceptional quantitative and problem-solving skills are essential. The successful candidate will be required to :

• Independently lead and deliver performance reporting Benefits / MR program to support US Consumer stakeholders to evaluate and drive business performance
• Stakeholder management : Partner with functional leaders, business partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions. Exceptional verbal, written, and interpersonal communication skills
• Lead strategic initiatives to support leadership / business teams enabling SABE / business priorities
• Lead effort to automate and standardize reporting processes to increase efficiency and accuracy that will ensure flawless delivery exceeding customer expectations
• Thoroughly understand Membership Rewards & Benefits performance drivers and provide functional / technical guidance to members in the team
• Understand complex reporting requirements in line with the contract construct aligned between AMEX and Merchant Partners and develop new dashboards / reports using Amex platforms, perform testing, data validation, documentation and training to help with adoption of tools
• Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions
• Conduct deep dives to uncover data trends, insights and recommend business solutions reporting

Minimum Qualifications

Preferred Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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