Apply Now! Service Delivery Manager

Job Title :

Service Delivery Manager

Job Status : Full-time

Department / Group : Operations

Employee Type : Permanent

Reports to :

Chief Executive Officer (CEO).

Work schedule :

Monday to Friday, Night shift(7 : 30pm to 4 : 30am)

Job Description : POSITION SUMMARY

This role is essential to ensuring high-quality, timely, and client-focused execution of small to medium-sized IT projects. You'll manage a team of 35 and be directly responsible for both project delivery and client communications, no project coordinator, no layers. Just you and your team making it happen.

The ideal candidate will be someone who thrives in dynamic, entrepreneurial settings, someone who has successfully delivered for clients, led teams with confidence, and navigated competing priorities without losing sight of exceptional service.

KEY RESPONSIBILITIES

Project Delivery Management :

• Manage the full lifecycle of small to mid-sized IT projects
• Build and maintain project plans, timelines, and task ownership
• Ensure projects meet scope, budget, and schedule expectations
• Collaborate with internal teams and clients for seamless execution
• Personally manage communication with clients, setting expectations, providing updates, and solving issues

Client Engagement :

Team Leadership :

Operational Excellence :

QUALIFICATIONS AND EXPERIENCE

SKILLS AND COMPETENCIES

Skills & Education Requirements

Education :

Experience :

WORKING HOURS AND COMMITMENTS

REPORTING STRUCTURE