Senior Customer Care Officer
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionStrong verbal and written communication skills. Proficiency in customer service software and tools. Ability to handle difficult conversations and resolve conflicts. Basic knowledge of CRM systems and customer support best practices. Strong problem-solving skills and attention to detail.
Description
We are seeking a Senior Customer Care Officer to join our dynamic team in India. The ideal candidate will have a strong customer service background, with a focus on delivering exceptional support to our clients. This role involves resolving customer inquiries, maintaining records, and collaborating with team members to enhance the overall customer experience.
Responsibilities
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Assist in the development of customer care policies and procedures.
Skills and Qualifications
Skills Required
crm software, Data Analysis, Problem Solving, Customer Engagement, Technical Support
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Customer Care • Bengaluru / Bangalore