Project Overview :
Join our AI Bot development team focused on building a scenario-based training platform for contact center agents. The system delivers mock call simulations, AI-driven feedback, and supervisor dashboards. Youll work with Node.js for backend orchestration and React.js for frontend redaction and Responsibilities :
- Develop backend services using Node.js, including API orchestration and integration with AI / ML services.
- Implement frontend redaction features using Redact.js, integrated into React.js dashboards.
- Collaborate with AI / ML engineers to embed intelligent feedback and behavioral analysis.
- Build secure, multi-tenant systems with role-based access control (RLS).
- Optimize performance for real-time audio analysis and transcript synchronization.
- Participate in agile grooming sessions and contribute to architectural Skills :
- Experience with React.js or similar annotation / redaction libraries.
- Strong understanding of RESTful APIs, React.js, and Material-UI.
- Familiarity with Azure services, SQL, and authentication protocols (SSO, JWT).
- Experience with secure session management and data protection Qualifications :
- Exposure to AI / ML workflows and Python-based services.
- Experience with Livekit or similar real-time communication platforms.
- Familiarity with Power BI and accessibility standards (WCGA).
Soft Skills :
Problem-solving mindset and adaptability.Ability to work independently and meet tight deadlines.(ref : hirist.tech)