Operations Assistant

Company Description

We are a

Durable Medical Equipment (DME) Provider

serving

Medicaid, Medicare, and private insurance patients

across the United States. Our mission is to ensure patients receive the medical supplies they need with care, accuracy, and efficiency.

Job Title : Operations Assistant (Remote – India-Based Contractor)

Department : Back Office

Location : Remote (India)

Employment Type :

Independent Contractor (No Benefits; Self-Tax Responsibility)

About the Role

We’re looking for a

detail-oriented and proactive Operations Assistant

with CALL CENTER experience to join our remote back-office operations team. This India-based contractor role involves

real-time collaboration

with our U.S. operations team (Eastern Time hours). You’ll play a key role in supporting the processing of medical equipment orders, coordinating with doctors’ offices, calling patients, and ensuring data accuracy across our systems.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems through data, and communicates clearly and professionally with both colleagues and external stakeholders.

Key Strengths for Success

Excel proficiency

— for data tracking, analysis, and reporting

Excellent communication skills

— for engaging with U.S.-based doctors and patients

Fluent, accent-neutral English

— both verbal and written

Responsibilities

• Contact doctors’ offices to obtain missing documentation for order processing
• Manage and update Excel-based trackers and electronic health record (EHR) systems
• Process incoming orders promptly for timely delivery
• Match delivery tickets to the correct patient files for billing
• Ensure all patient records are accurate and complete
• Conduct patient follow-ups to confirm satisfaction with delivered products
• Perform ad hoc reporting, data cleanup, and reconciliations as needed

Qualifications

analytical and statistical

skills

Excel

written and verbal communication

skills

healthcare, DME, or insurance operations

is a strong plus

Work Schedule

U.S. Eastern Time hours

Compensation

How to Apply

Please send your

resume and a brief cover letter

highlighting relevant experience and your availability to work Eastern Time hours.