Director - Investment Operations - GCC (Global Research & Risk Solutions)

We are seeking a seasoned and execution-driven individual to lead delivery for our non-investment-focused client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.

This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments.

Key Responsibilities :

Operations Leadership :

• Lead and manage day-to-day operations across client-facing delivery teams.
• Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.

Performance Management :

Strategic Execution :

Team Leadership :

Process Excellence :

Customer-Centric Operations :

Governance & Compliance :

Candidate Profile :

Post Graduates with 15 years + experience in Investment Operations ( Buy Side ) with BPO's, KPO's or GCC supporting MNC Asset Management Firms

Location - Mumbai, Pune & Chennai